INFO & FAQ

FREQUENTLY ASKED QUESTIONS FROM OUR CUSTOMERS

and additional information regarding business relations with Jersey53

ORDERS

HOW MUCH TIME DOES IT TAKE TO DESIGN, APPROVE, MANUFACTURE AND SHIP YOUR ORDER?

The standard production time is 5-7 weeks.
For express orders, please contact us directly.

PLAYER`S NAME HAS CHANGED DURING THE PROCESSING OF THE CONTRACT: IS IT POSSIBLE TO CHANGE THE ORDER WITHOUT A PRICE INCREASE?

Once the preview of sportswear is approved for production, any changes made during this period may be charged, depending on the nature of the change. This also applies to changes in player names and numbers.

THE SHIPMENT OF YOUR TEAM CLOTHES HAS ARRIVED, BUT UNTIL THEN, NEW TEAMMATES AND TEAM MEMBERS HAVE BEEN ADDED TO YOUR TEAM. IS IT POSSIBLE TO ORDER A FEW MORE PIECES OF THE SAME PRODUCT AND DESIGN?

All designs are safely stored on our server, so it is possible to order a smaller number of products from one piece.

YOU ARE INTERESTED IN FAN PRODUCTS THAT SUPPORT YOUR TEAM, BUT YOU DON’T HAVE ANYONE WHO WOULD MAKE THEM FOR YOU - WE CAN DO THAT FOR YOU AND EVEN PRODUCE FAN MERCHANDISE AND GIFT ITEMS

If you would like to add sports fan items to your offer and please your fans, we encourage you to contact us directly. The catalog is regularly updated for each year, so please check the current offer and availability of the subject before the order itself. We accept orders from 100pcs and above, with the smallest possible quantity varying for each product.

ADDITIONAL REQUESTS

YOU HAVE SEEN AN INTERESTING CUT OF CLOTHES OR A COLLAR, WHICH IS NOT IN OUR STANDARD OFFER: ARE WE ABLE TO PRODUCE THIS?

Our technical equipment allows you to create different cuts and designs. If you are interested in non-traditional clothing, outside of our traditional product range, our graphic designers are here for you. This service also falls within the section of the above-standard orders, therefore each such contract is processed in a special scheme with different valuation and time processing compared to normal production.

YOU ARE INTERESTED IN TAILOR-MADE JERSEYS FOR PLAYERS WITH A NON-STANDARD FIGURE: IS IT POSSIBLE TO SEW CLOTHES OUTSIDE THE OFFERED SIZE TABLES?

Yes, you can create pieces of clothes in the same design for sizes outside the table. This service is charged according to the complexity of the modifications.

YOUR TEAM FOCUSES ON A DIFFERENT KIND OF SPORT THAN IN OUR STANDING OFFER: CAN WE DESIGN AND MAKE JERSEYS FOR YOUR NON-STANDARD SPORTS CATEGORY?

Yes, we will be pleased to extend our range of activities beyond the commonly known sports categories. Special elements are possible to add to common clothing (reflective surfaces, printing in special places, combinations of substances…) and other parameters such as measurements (according to table/outside our tables).

DELIVERY

YOUR SHIPMENT HAS NOT ARRIVED DESPITE THE AGREED TERM?

Even this scenario can occur once, despite the fact that we are doing our absolute best.

If we need to agree on the change of terms of delivery and receipt of the contract, we will inform you in advance.

We always try to find and remove the cause of delay as quickly as possible, so that we can give you your order as soon as possible

WARRANTY

WHAT WARRANTY DO OUR PRODUCTS HAVE?

The standard warranty for purchased goods is 2 years for consumer goods, and the best option is to contact us asap, and we will arrange a refund or a possible compensation.

Everything depends on the nature of the claim, the extent of the damage and the history of the order communication, which also could cause misunderstandings.

NOWHERE ON OUR SITE DO YOU SEE CONTACT OF THE COMPLAINT DEPARTMENT: WHO TO CONTACT AND HOW CAN I FILE A COMPLAINT?

If the situation arises when you discover a defect in an item which is not wear and tear fault, you can contact us with photographic documentation and a description of the defects, which you can send to our Sales Representative on: post@j53.no.

The more information about the found mismatch, the more you will speed up the complaint process.

HOW LONG DOES IT TAKE TO SOLVE THE COMPLAINT?

The complaint process lasts at most thirty days from the date that follows the date you submitted the complaint. The solution ways may be the removal of the defect, the replacement of goods, the refund or the granting of a discount. When the end of the period falls on a weekend or holiday, it moves to the next working day.

THE DELIVERY AND ITS CONTENT HAD BEEN PROBABLY DAMAGED BY THE DELIVERY SERVICE DURING THE DELIVERY TIME. IS IT POSSIBLE TO CLAIM THE RETURN OF GOODS?

If the damage is caused by the carrier, our company will not be liable for damages.
Our packages are carefully packaged and taped to prevent damage to their contents during normal handling.

In circumstances where the consignment is damaged inside and the error will be on our side, the contents of the shipment will be exchanged for new goods.

All possible complaints are dealt with individually, because they do not occur so often and their nature is different – every situation requires an individual approach. We are always primarily oriented towards the satisfaction of our customers.

OTHER

HOW TO PROPERLY CARE FOR SPORTSWEAR TO PROLONG THE LIFE OF YOUR JERSEY?

We recommend following the package leaflet on each product label to read how to properly care for your particular product. If you have taken the order without a label and want to see the correct procedure, please contact us and we will advise you. In general, we recommend washing all printed clothes face inwards, at 30 °-40 °c, not exposing the sportswear to long-term and direct sunlight. Check if wear is not exposed to sharp edges of other pieces of your accessories, such as Velcro, and use lower temperatures when ironing. Also, it is not recommended to iron out the printed and sewn team logos for longer periods of time, due to the high temperature being able to burn thread fibers or to damage the print. Normal ironing is not an obstacle.

YOU WOULD LIKE TO CHANGE TEAM COLORS AND IMPROVE THE DESIGN THAT YOUR TEAM WOULD BE REPRESENTING, BUT YOU DON’T KNOW HOW TO DO IT?

We will help you to find your way to the new vision by suggesting several color combinations and options on how the team can stand out in a given sports category and community.

YOU HAVE AGREED ON THE COLOR OF YOUR PRODUCT, BUT THEN A SAMPLE CAME THAT DID NOT MATCH THE AGREED SHADES YOU SAW ON YOUR COMPUTER. WHERE'S THE BUG?

Conventional monitors are calibrated in different colors, in contrast to printing technique. While the normal monitor display is in the RGB color spectrum (consisting of a different color ratio red, green, blue), the printer works with the CMYK color spectrum (turquoise, pink-purple, yellow, black), which has a variety of individual shades significantly more extensive. At the same time, the saturation and brightness of the colors are distributed differently, so if you want to achieve clear and constant shades, it is advisable to use colors from the Pantone scale that have unique codes. While these colours are more expensive, their permanent use is one of the main elements of the promotion of all business entities, companies, and clubs, across the industry.

FREQUENTLY ASKED QUESTIONS FROM OUR CUSTOMERS

and additional information regarding business relations with Jersey53

ORDERS

HOW MUCH TIME DOES IT TAKE TO DESIGN, APPROVE, MANUFACTURE AND SHIP YOUR ORDER?

The standard production time is 5-7 weeks.
For express orders, please contact us directly.

PLAYER`S NAME HAS CHANGED DURING THE PROCESSING OF THE CONTRACT: IS IT POSSIBLE TO CHANGE THE ORDER WITHOUT A PRICE INCREASE?

Once the preview of sportswear is approved for production, any changes made during this period may be charged, depending on the nature of the change. This also applies to changes in player names and numbers.

THE SHIPMENT OF YOUR TEAM CLOTHES HAS ARRIVED, BUT UNTIL THEN, NEW TEAMMATES AND TEAM MEMBERS HAVE BEEN ADDED TO YOUR TEAM. IS IT POSSIBLE TO ORDER A FEW MORE PIECES OF THE SAME PRODUCT AND DESIGN?

All designs are safely stored on our server, so it is possible to order a smaller number of products from one piece.

YOU ARE INTERESTED IN FAN PRODUCTS THAT SUPPORT YOUR TEAM, BUT YOU DON’T HAVE ANYONE WHO WOULD MAKE THEM FOR YOU - WE CAN DO THAT FOR YOU AND EVEN PRODUCE FAN MERCHANDISE AND GIFT ITEMS

If you would like to add sports fan items to your offer and please your fans, we encourage you to contact us directly. The catalog is regularly updated for each year, so please check the current offer and availability of the subject before the order itself. We accept orders from 100pcs and above, with the smallest possible quantity varying for each product.

ADDITIONAL REQUESTS

YOU HAVE SEEN AN INTERESTING CUT OF CLOTHES OR A COLLAR, WHICH IS NOT IN OUR STANDARD OFFER: ARE WE ABLE TO PRODUCE THIS?

Our technical equipment allows you to create different cuts and designs. If you are interested in non-traditional clothing, outside of our traditional product range, our graphic designers are here for you. This service also falls within the section of the above-standard orders, therefore each such contract is processed in a special scheme with different valuation and time processing compared to normal production.

YOU ARE INTERESTED IN TAILOR-MADE JERSEYS FOR PLAYERS WITH A NON-STANDARD FIGURE: IS IT POSSIBLE TO SEW CLOTHES OUTSIDE THE OFFERED SIZE TABLES?

Yes, you can create pieces of clothes in the same design for sizes outside the table. This service is charged according to the complexity of the modifications.

YOUR TEAM FOCUSES ON A DIFFERENT KIND OF SPORT THAN IN OUR STANDING OFFER: CAN WE DESIGN AND MAKE JERSEYS FOR YOUR NON-STANDARD SPORTS CATEGORY?

Yes, we will be pleased to extend our range of activities beyond the commonly known sports categories. Special elements are possible to add to common clothing (reflective surfaces, printing in special places, combinations of substances…) and other parameters such as measurements (according to table/outside our tables).

DELIVERY

YOUR SHIPMENT HAS NOT ARRIVED DESPITE THE AGREED TERM?

Even this scenario can occur once, despite the fact that we are doing our absolute best.

If we need to agree on the change of terms of delivery and receipt of the contract, we will inform you in advance.

We always try to find and remove the cause of delay as quickly as possible, so that we can give you your order as soon as possible

WARRANTY

WHAT WARRANTY DO OUR PRODUCTS HAVE?

The standard warranty for purchased goods is 2 years for consumer goods, and the best option is to contact us asap, and we will arrange a refund or a possible compensation.

Everything depends on the nature of the claim, the extent of the damage and the history of the order communication, which also could cause misunderstandings.

NOWHERE ON OUR SITE DO YOU SEE CONTACT OF THE COMPLAINT DEPARTMENT: WHO TO CONTACT AND HOW CAN I FILE A COMPLAINT?

If the situation arises when you discover a defect in an item which is not wear and tear fault, you can contact us with photographic documentation and a description of the defects, which you can send to our Sales Representative on: post@j53.no.

The more information about the found mismatch, the more you will speed up the complaint process.

HOW LONG DOES IT TAKE TO SOLVE THE COMPLAINT?

The complaint process lasts at most thirty days from the date that follows the date you submitted the complaint. The solution ways may be the removal of the defect, the replacement of goods, the refund or the granting of a discount. When the end of the period falls on a weekend or holiday, it moves to the next working day.

THE DELIVERY AND ITS CONTENT HAD BEEN PROBABLY DAMAGED BY THE DELIVERY SERVICE DURING THE DELIVERY TIME. IS IT POSSIBLE TO CLAIM THE RETURN OF GOODS?

If the damage is caused by the carrier, our company will not be liable for damages.
Our packages are carefully packaged and taped to prevent damage to their contents during normal handling.

In circumstances where the consignment is damaged inside and the error will be on our side, the contents of the shipment will be exchanged for new goods.

All possible complaints are dealt with individually, because they do not occur so often and their nature is different – every situation requires an individual approach. We are always primarily oriented towards the satisfaction of our customers.

OTHER

HOW TO PROPERLY CARE FOR SPORTSWEAR TO PROLONG THE LIFE OF YOUR JERSEY?

We recommend following the package leaflet on each product label to read how to properly care for your particular product. If you have taken the order without a label and want to see the correct procedure, please contact us and we will advise you. In general, we recommend washing all printed clothes face inwards, at 30 °-40 °c, not exposing the sportswear to long-term and direct sunlight. Check if wear is not exposed to sharp edges of other pieces of your accessories, such as Velcro, and use lower temperatures when ironing. Also, it is not recommended to iron out the printed and sewn team logos for longer periods of time, due to the high temperature being able to burn thread fibers or to damage the print. Normal ironing is not an obstacle.

YOU WOULD LIKE TO CHANGE TEAM COLORS AND IMPROVE THE DESIGN THAT YOUR TEAM WOULD BE REPRESENTING, BUT YOU DON’T KNOW HOW TO DO IT?

We will help you to find your way to the new vision by suggesting several color combinations and options on how the team can stand out in a given sports category and community.

YOU HAVE AGREED ON THE COLOR OF YOUR PRODUCT, BUT THEN A SAMPLE CAME THAT DID NOT MATCH THE AGREED SHADES YOU SAW ON YOUR COMPUTER. WHERE'S THE BUG?

Conventional monitors are calibrated in different colors, in contrast to printing technique. While the normal monitor display is in the RGB color spectrum (consisting of a different color ratio red, green, blue), the printer works with the CMYK color spectrum (turquoise, pink-purple, yellow, black), which has a variety of individual shades significantly more extensive. At the same time, the saturation and brightness of the colors are distributed differently, so if you want to achieve clear and constant shades, it is advisable to use colors from the Pantone scale that have unique codes. While these colours are more expensive, their permanent use is one of the main elements of the promotion of all business entities, companies, and clubs, across the industry.

CREATIVE DESIGN

PROFESSIONAL APPROACH

SPEED AND AFFORDABLE PRICES

CREATIVE DESIGN

PROFESSIONAL APPROACH

SPEED AND AFFORDABLE PRICES

A FEW TIPS FOR CORRECT PREPARATION OF THE ORDER DOCUMENTS

A FEW TIPS FOR CORRECT PREPARATION OF THE ORDER DOCUMENTS

» Names of players, numbers and possible selection of fonts

You can download chart on our site, which has to be carefully completed with an inventory of all the persons for whom the contract will be completed, add the numbers of the players if they appear on the clothing, and check the spelling of all names.

» Correct measurement

To determine the size, measure the chest in the deepest breath state. We are confident that the tension of the material during movement will not add to your satisfaction. It also covers the measurement of the arm circumference of some types of clothing: it is appropriate to strain the muscles and measure the circumference of the widest place.

Most of our substances are flexible, durable and adaptable, but it is still good to follow the rule: “Measure twice, order once.”

There is a size chart for each product. Choose the most suitable for you.

» Sending image documents

If you are already sending an image in jpeg format, we recommend a resolution of 300dpi. Not only can you change the format of your picture, choose for example – png, pdf, eps…, you can also influence the overall size and the mentioned resolution.

» Vector graphics vs. manual drawing

Please send us all the image files in the best format. CDR, EPS, AI or pdf.

In the extreme case, you can also process content in a format. JPEG or png. However, if it is possible to avoid this, you will solve a significant set of problems that might arise during design.

If you are drawing on manual artwork and would like to have a “redraw” image into vector graphics, we are able to do it for you. In the case of the team logo – for a fee, and in the case of design – free of charge, when ordering over 10 PCs.

In this case, we recommend that you send the image in the highest quality (300dpi), taken with a professional camera, or scan it directly, while keeping an eye on the underlying surfaces,  not too bright and lit, not too dark, so that individual strokes, contours, and colors can be distinguished and processed from each other. Photos taken by mobiles are not very suitable.

» Players numbers – check before the production

Oh, the numbers… Anyone can make a mistake. The numeric keypad does not guarantee 100% accuracy of human writing. It could happen to everyone, both customers and our graphic designers. Therefore, we recommend checking the size charts, all the numbers and names with extra care.

» Express orders

Please contact us directly for express orders.

» Names of players, numbers and possible selection of fonts

You can download chart on our site, which has to be carefully completed with an inventory of all the persons for whom the contract will be completed, add the numbers of the players if they appear on the clothing, and check the spelling of all names.

» Correct measurement

To determine the size, measure the chest in the deepest breath state. We are confident that the tension of the material during movement will not add to your satisfaction. It also covers the measurement of the arm circumference of some types of clothing: it is appropriate to strain the muscles and measure the circumference of the widest place.

Most of our substances are flexible, durable and adaptable, but it is still good to follow the rule: “Measure twice, order once.”

There is a size chart for each product. Choose the most suitable for you.

» Sending image documents

If you are already sending an image in jpeg format, we recommend a resolution of 300dpi. Not only can you change the format of your picture, choose for example – png, pdf, eps…, you can also influence the overall size and the mentioned resolution.

» Vector graphics vs. manual drawing

Please send us all the image files in the best format. CDR, EPS, AI or pdf.

In the extreme case, you can also process content in a format. JPEG or png. However, if it is possible to avoid this, you will solve a significant set of problems that might arise during design.

If you are drawing on manual artwork and would like to have a “redraw” image into vector graphics, we are able to do it for you. In the case of the team logo – for a fee, and in the case of design – free of charge, when ordering over 10 PCs.

In this case, we recommend that you send the image in the highest quality (300dpi), taken with a professional camera, or scan it directly, while keeping an eye on the underlying surfaces,  not too bright and lit, not too dark, so that individual strokes, contours, and colors can be distinguished and processed from each other. Photos taken by mobiles are not very suitable.

» Players numbers – check before the production

Oh, the numbers… Anyone can make a mistake. The numeric keypad does not guarantee 100% accuracy of human writing. It could happen to everyone, both customers and our graphic designers. Therefore, we recommend checking the size charts, all the numbers and names with extra care.

» Express orders

Please contact us directly for express orders.